Monarch Furniture Store in Easton, PA Closed now

Reviews about Monarch Furniture Store

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  February 03, 2020, by Pat Slacke
  I purchased a sofa last Fall and it arrived without any protective wrapping in a defective state. The very cheap nailed wooden frame was coming apart - we could see it thru a rip in the covering underneath and the thin frame was seriously bowed. The sofa was squeaky and uncomfortable, suspiciously different than in showroom. They offered to fix (no way) and said there are no returns. State law allows returns on defective goods so they had to offer to replace the England brand sofa. I did not want this shoddily made sofa again and let them know I was returning it and wanted my money back. They said there was no way they would return my money even thought the mfgrs rep was giving them a full credit for the sofa according to the owner Chip. After being called crazy by Chip for wanting them to take this sofa back - I was given a store credit but there was no other sofa I liked. I complained several times to Chip about the unfairness of this situation and just wanted my money back. He did increase the credit (guilt over the name calling I suspect) so I didn't have to lay out extra for the slightly more expensive Rowe sofa. I had more credit available but really don't want anything else from this store - I really was disgusted and felt I was being held hostage. The situation was stressful. I had to search online for a sofa which took a long time and buy it through them. Finally in late winter found a sofa that I could afford online and ordered it. They delivered it in Spring but again with no protective wrapping! The explanation is that they can inspect it - I never saw this before! no! I want a clean sofa delivered please. Anyway I spent $1279 of my money and felt like I was victimized by being forced into using Monarch. The sofa is ok but I didn't like losing all my freedom to buy where I choose to buy. If I don't like your practices then let me go somewhere else especially since Monarch was compensated by the manufacturer for the sofa in the first place. It cost you nothing to let me go. I would have chalked it up to a mediocre experience and gone elsewhere. Do yourself a favor and buy in NJ where the return policies are fair. Wish we had a Macy's furniture store near here- they have good variety and very flexible customer service - I, nor my friends, family and coworkers have ever been called crazy by them either.